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In today’s fast-paced business environment, utility providers are facing increased pressure to improve their billing and invoicing processes in order to stay competitive. One way that they can do this is by implementing a modern utility billing system. These systems can unlock new business opportunities for utility providers by helping them provide more accurate bills and invoices faster, and by enabling them to rapidly introduce new services that fit their customers’ lifestyles.
One of the main advantages of a modern utility billing system is its ability to fully automate multi-service billing and invoicing processes. From meter data collection right through to receiving payments, a modern billing system can handle all of the necessary steps in a fast and efficient manner. This can help utility providers save time and money, while also improving the accuracy of their bills and invoices.
Another advantage of a modern utility billing system is the ability to rapidly introduce new services. For example, a utility provider can offer time-of-use (TOU) tariffs or prepaid plans that fit the lifestyle of their customers. With a modern billing system, they can easily create and implement these new services, which can help them attract new customers and increase revenue.
A modern utility billing system can also improve customer management and retention. With a 360-degree customer view, a customer self-service portal, and a mobile app, a utility provider can easily manage their customer data, track customer interactions, and respond to customer inquiries in a timely manner. Additionally, with a self-service portal, customers can view and manage their account information and billing history online, which can improve their satisfaction with the service.
In conclusion, a modern utility billing system can bring many benefits for utility providers. It can automate multi-service billing and invoicing processes, enabling them to provide more accurate bills and invoices faster, and to rapidly introduce new services that fit their customers’ lifestyles. Additionally, it can improve customer management and retention, with a 360-degree customer view, customer self-service portal and a mobile app.
We have built Skybill Utility Billing to meet the needs of all types of utility companies. Skybill is a fully automated meter-to-cash solution for utilities, which can run your entire business efficiently in Cloud. Built on and incorporating Microsoft Dynamics 365 Business Central, it fully integrates your ERP and billing operations. As a web-based service, Skybill is accessible from any device (desktop, tablet, mobile), without installing any software.
Get in touch with us for a ”no sales pitch” live demo, free trial, or if you’re just searching for advice.