Frequently Asked Questions

It all depends from project size, data migration, integrations and customizations. From couple hours ( for out of box solution for startup with no integrations)  to months.
There is list of official languages supported by Microsoft  or partners - , but some localizations are available directly from local partners.
We use API, for each field or data in the system, is available API, or we create one  if not available by default.
We have customer self-service portal what is white labeled, but clients can make completely new design by themselves and we will link with inf from Backoffice= invoices, usage, balance etc.
Yes we can, in GL level as well as in transaction level.
There are couple of ways, but most common is CSV files, in more complex cases we can make scripts if some additional data sorting functionality is needed.
Yes, we do, We can provide teaching course, and well as help with system setup and rate setup and customizations and support after go in production. Sometimes local support is done by local partners.
Average client for utility billing solution has about 20k -50k tenants or clients, but we have clients who started with only 1000 clients, and, as system is scalable, it is possible to use also in projects with 1 000 000 clients.
We offer this solution in all countries where Microsoft 365 Business Central is available as our solution is made as addon for Dynamics 365 Business Central. It is included in license costs.
We have set up our environment in TIER III Data center, located in EUROPE, but if client wants we can make deployments also to other data centers like Azure or Amazon. Only rule for SaaS is that we need to be sole administrators for those servers.

Live Support

Contact our support center via forum, email, or socials. Our support staff will help you with any issue and customization


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